Anti-Scam Plan

This message has been moved here from the Daily Links Page

August 01, 2010

Unfortunately one of our own had this happen to him … jnSafety Team Alert: Neo is on high-alert once again with more scammed accounts. Many scams can take place in usershops, neomail or on the neoboards. You need to be careful of any links or suspicious content present on any of these pages. A common scam is a cheaply priced codestone. The cheap price may lure you in, but you will quickly find out that it was just a scam. Review our Neopets Account Safety Guide to find more tips and tricks to keep your account safe. If you ever find yourself in this situation and need some advice, you can join the discussions on our Frozen Account forum. And remember, when submitting a ticket to TNT, only submit once and wait for a response. Sending in multiple tickets only creates a backlog and it will take longer for them to sort out your account problems.

September 09, 2010

WARNING: Scam detected: a long, thin window pops up, during use of neopets site, reading “Authentification Required. A username and password are being requested by The site says: “” Just click on the “X” button to close it. DO NOT ENTER YOUR INFORMATION. NEVER ENTER PASSWORD OTHER THAN ON NEOPETS LOGIN PAGE!!



Hi there, my name is Lindy and I have worked as a programmer for The Neopets Team from 2001-2010. I intend on leaving because I am very verbal about some very serious issues; such as too many scammers, auto-buyers, etc. and the administrators really have no way of solving these issues, despite the fact that it happens to thousands of Neopets players on a daily basis. I, once had an account myself, and lost it to someone running a CookieGrabber script from their page. So, I have decided to put JUSTICE back in the hands of all of you dedicated Neopets players! I have just written a secret script that will help anyone and everyone who needs help building (or RE-BUILDING) their accounts. My only request is that you do not share this code with too many players. If everyone knew it, all players would already have their millions of neopoints and dream items!! So, here is how to accomplish your Neopets goals! Here are the steps in order: Send an e-mail to my neopets programmer account: In the subject box write: AdminNeopointItemRequest. In the message box copy and paste this: (THIS HAS BEEN DELETED SO NO ONE CAN USE IT) Within 72 hours, the amount of Neopoints you have requested will be in your account, along with the 5 Neopets items you have also asked for. Please remember that Neopets is a game, and meant for having fun! It’s also rewarding to earn Neopoints and items on your own, but a little help never hurts. I hope you appreciate the hard work I have done to help you all become rich Neopians!! Have fun! Lindy P If you have any comments or questions, you can reach me by personal e-mail @





  • TNT Security Center and Anti-scam tips
  • Scammers have, once again, tried to entice our fans by providing links to quick neopoint makers. This is not legit. I tried the link that had been provided and it asks for your Neopet log-in information. This is not good. This is a freezable offense too. As I have stated before, if TNT suspects any foul play, they will freeze your account until they can investigate it.

    Please refer to the following Neopian Times editorial (Issue: 232 | 24th day of Running, Y8:)

    Q: Hiya TNT. =) How come, when you are scammed, your account is frozen as well as the person who scammed you? In my opinion, that’s sort of unfair because I had an account that got frozen for a scam I pretty much only half-fell for and I’m sure a lot of other people were frozen for the same reason. Yes, I know people should be sensible enough not to fall for scams, but there’s just those some of us that aren’t. ^^; ~ (user name has been deleted)

    A: If you’ve been frozen and are met with the “Possibly Scammed” freeze reason when you try to log in, this means that someone else was in your account. When this happens, the only way for the monitors to protect the account is to freeze it. If they don’t, the scammer would still have access to the account and would continue transferring items, Neopoints, and even Neopets to other accounts. By freezing it, the monitor is attempting to save the account and whatever is left in it so that the real owner doesn’t lose everything to the scammer. If you were frozen for this reason, you’ll see a link at the end of the message directing you to a form to fill out. This is so that you, the original owner of the account, can write into our Support staff, prove the account is yours, and get it back! (Shifty scammers sometimes write in claiming to be the original owner, as well, so that is why you need to provide lots of information when you write in.)

    So yes, you were frozen, but it’s merely for the protection of your account! 🙂 Please use that link and follow the directions to get your account returned to you.

    Q: (Issue: 246 | 30th day of Relaxing, Y8) I know if you logout and enter the username of an account that has been frozen, and try to log in (I just hit submit on the password page, I don’t try to enter a password, not that it makes any difference since the account is frozen)… anyways, on some older accounts, it says,

    “This account has been FROZEN for the following reason: Our automated system does not know why you were frozen. Please contact us by clicking here if you’d like more information.”

    What does this mean? Was it frozen for no reason? ~anonymous

    A: Every account is frozen for a reason. 🙂 However, long ago, there was no system in place to tell a user the exact reason for a freeze, and the user had to write in via email to inquire. We thought that was quite silly, and created the system you see now. Accounts frozen before this were frozen for a reason, of course, but because it was before the system was created, the system itself doesn’t know what that reason is.

    We’ll also get this out here. Many players seem to think we sit around randomly freezing accounts on a whim because it’s “fun.” We can assure you that’s just as absolutely absurd as it sounds! If your account was frozen, there WAS a reason. You (or someone in your account) did something against the rules, or your account security was compromised. If you’ve never read the Terms & Conditions, you may not realize that what you’re doing is against the rules. Perhaps you are sharing an account with someone who scams people on other accounts? There are a number of reasons why people claim to have been frozen for no reason, but there is always a reason.

    We understand it’s hard to guess what’s happening behind that mysterious curtain that separates us from players, especially when you can only see the effects of our actions and not the exact reasoning behind those actions. But please, have faith in us that we care very much about our users! If you honestly feel the freeze was not justified, please contact us via email to see if we can work out a solution!

    Account Security

    Contrary to what many people claim, no one has ever “hacked into our site” and accessed user information, accounts or usernames. The ONLY means by which a user can have his/her account stolen by someone else is when that user inadvertently or intentionally gives out their account password.

    People like to say they have been hacked, as it makes them feel a little better than admitting they have fallen for a scam, or just simply given away their password to the first person that asked them for it. However, there are a number of things you can do to help keep your account secure.

    1. Choosing a password – When you choose a password, don’t go for something really obvious like password, 12345, letmein, neopets or pokemon. Using a combination of letters and numbers makes it a lot harder for people to guess. You can change your password at any time by clicking on ‘Help’ in the yellow side bar. Then click on the ‘Change your Password’ button. When you choose a new password be sure to write it down somewhere safe in case you forget it.

    2. Keep your password secret – Never tell anybody your password, no matter who they say they are. There are many nasty people out there who would love to get their hands on your hard earned Neopoints and they will pretend to be staff, have a secret code, anything to try to get you to tell them. No Neopets staff member will ever contact you via hotmail, AIM, MSN Messenger.

    The only Neomails you will get from Neopets staff will be official warnings from theneopetsteam if you do anything wrong. We will NEVER ask for information via Neomail. If anyone asks you for their password, send us what they said as well as any information you have about them using This Form

    3. Log out – If you use Neopets in a public place such as a school or library, be sure to log out when you are done. To log out, simply click on ‘Log Out’ on the yellow side bar.

    4. Don’t be greedy – If something looks too good to be true, chances are it is. There are no secret codes to become rich over night, there is no magic web page that gives you 1 million neopoints and fish neggs cannot be made by anything. Nobody has ever cracked, hacked, broken into or tricked Neopets and no one will EVER be selling Faeries for 1NP. If someone ever asks you to give them something, or buy something from their shop in return for something else, do not give it to them. There is no guarantee you will get anything in return. Instead, report them using – This Form, and we will stop them scamming anybody else.

    The Trading Post is the ONLY secure place to exchange items. If you are feeling generous, then use the Money Tree where there are many needy people looking for donations.

    5.├é┬á Look before you click – If EVER you see a log in page, make sure that the URL (address at the top of the page) says, if it says something else, it is a fake log in page set up by someone else to try to get hold of your password. If you enter your username and password, your details will then be emailed to them and they will have full access to your account. Whenever you see anything that looks suspicious, please report it using – This Form. We will then get the page taken down and freeze the person who set it up.

    If you have already entered your details, just click on ‘Help’ in the yellow side bar, and then click on the ‘Change your password’ and change your password immediately.

    6.├é┬á Keep your email safe – If you give away the password to your email account, they can then get your Neopets password sent to them. Many free email sites do have security issues and it is wise to change your password frequently and choose a combination of letters and numbers.

    7.├é┬á Don’t share accounts – No matter how trust worthy a person may seem when you chat to them online, never give them your password. There is no need to share an account with anybody, if you do it is at your own risk and you must understand that they can easily change the password and steal your account.

    Is there anything I can do to stop this?

    Yes, we take any attempt to obtain a person’s password very seriously. By reporting anybody that asks you for your password, or to give them something for free, we will be able to stop them from contacting anybody else.

    With fake log in pages or any page that claims to be a revolutionary neopoint making program, the faster we get to know about it, the faster we can take it down and freeze the offender’s accounts.

    If you have any questions concerning your account, please contact the Neopets Team. They will have all your answers regarding this topic.

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